Refund policy
Southern Little Co. Return and Exchange Policy
We hope you love your Southern Little Co. order! Because every garment is printed after your order is placed, we encourage customers to carefully review product descriptions and our size guide before purchasing.
Return and Exchange Window
Eligible return or exchange requests must be submitted within 14 calendar days of delivery.
To request a return or exchange, please contact Southern Little Co. with:
- Your name
- Order number
- Item being returned
- Reason for the request
- Requested replacement size, when applicable
Please wait for return instructions before mailing an item back.
Eligible Items
Returned merchandise must be:
- Unworn and unwashed
- In its original condition
- Free from stains, odors, makeup, deodorant marks, pet hair, and damage
- Unaltered
- Returned with any original tags or packaging
Items that do not meet these requirements may not qualify for a refund or exchange.
Size Exchanges
Eligible size exchanges are accepted within the 14-day return window and are subject to availability.
Customers are responsible for the cost of shipping the original item back to Southern Little Co.
Once the item is received, inspected, and approved, Southern Little Co. will cover one standard shipment for the replacement size.
Because garments are printed after purchase, replacement items may require up to 10 business days for production before shipping.
If the requested size is unavailable, the customer may choose another available item, store credit, or a refund to the original payment method.
Returns and Refunds
Customers are responsible for ordinary return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable return shipping method. Southern Little Co. cannot issue a refund until the return has been received and inspected.
Approved refunds will be issued to the original payment method within approximately 5–7 business days after inspection. Please note that your bank or payment provider may require additional time to process and post the refund to your account.
Nonreturnable Items
The following items are not eligible for return or exchange:
- Personalized or custom-designed merchandise
- Gift cards
- Clearance merchandise
- Items marked Final Sale
- Items that have been worn, washed, altered, stained, or damaged after delivery
Regular Southern Little Co. designs are not considered personalized solely because they are printed after an order is placed.
Garment and Color Variations
Southern Little Co. offers coordinating garments across infant, toddler, youth, and adult sizing.
Infant and toddler garments coordinate with one another, while youth and adult garments coordinate with one another. Because different garment styles, fabrics, or manufacturers may be used, colors and fits between the two groups may not be an exact match.
Slight differences caused by screen settings, photography, lighting, fabric composition, or normal manufacturing variations are not considered defects.
Please review the product description, photographs, and size guide before ordering.
Order Changes and Cancellations
Because production begins shortly after an order is received, requests to change or cancel an order must be submitted within 12 hours of purchase.
We will make every effort to accommodate requests received during that period, but changes and cancellations cannot be guaranteed after production has begun.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us within 3 calendar days of delivery at hello@southernlittleco.com.
Please include your name, order number, a description of the issue, and clear photographs of the item and packaging. Once reviewed and approved, Southern Little Co. will arrange a replacement or refund at no additional cost to the customer.
Contact Us
For questions regarding returns, exchanges, refunds, or order changes, please contact: